DEPOSIT & CONFIRMATION POLICY

  • Provisional bookings will be held for 14 days
  • 20% deposit required to confirm the reservation
  • 10% of the full accommodation charge is non-refundable
  • Balance is due in full 30 days prior to arrival date
  • 100% non-refundable payment required on all bookings made 1 week prior to arrival
  • Tour Operator/Agent reservations must be paid via EFT or Bank deposit 30 days prior to guests arrival

CANCELLATION POLICY

  • Cancelled 31 days or more prior to arrival – 10% of total booking value retained
  • Cancelled 30 – 15 days prior to arrival – 50% of total booking value retained
  • Cancelled 14 – 8 days prior to arrival – 80% of total booking value retained
  • Cancelled 7 days prior to arrival – full payment retained